DELIVERY & RETURNS
At ANUKA Jewellery, each piece of jewellery is lovingly hand made in the UK. Many of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.
For all of our jewellery, we carry limited stock and can only dispatch certain items for next day delivery - please allow a possible 7-10 days from the date that you place your order, until your jewellery is dispatched for delivery.
Our fine jewellery collections, including all 18ct solid gold and platinum jewellery will take up to 4-6 weeks to make before it is ready to be dispatched for delivery.
If you require your order for a specific date please let us know using the information box when you place your order.
Royal Mail special delivery - FREE for our UK customers on orders above £50. Orders below, postage will be charged at £7.65.
This insured and trackable service requires a signature for delivery. Once dispatched you will receive tracking information and your order will arrive in 1 day.
Royal Mail International Tracked & Signed service:
EUROPE - £10.50
REST OF WORLD - £15.00
Up to 10 days once shipped. All orders are sent by a secure trackable courier and will require a signature for delivery. If you order more than one item in the same transaction to the same address; there will be no extra delivery charge.
International delivery may incur additional import/duty charges that are out of our control. These charges must be paid for by the recipient.
Your jewellery will arrive in custom ANUKA packaging. We make every effort to ensure our items are packaged securely for their journey to you.
We offer a gift wrap service to all of our customers, please check the relevant box at the checkout, gift wrap is charged at £5. If you would like to attach a personal note with your gift, please leave a message in our comment box when you order.
LATE OR LOST DELIVERIES
If your item is delayed please don’t hesitate to contact me at firstname.lastname@example.org.
We cannot refund or replace lost items until 20 working days after the dispatch (30 for international deliveries) as this is when Royal Mail classes items as lost.
Prices are subject to change due to fluctuations in the precious metal market.